Contact & help
Let’s get you the help you need.
A question about your reading, a payment, or getting back into your account? Tell us what happened so we can help.
Include the email used for your reading and, if relevant, your order reference. Please do not send your password or card details.
You might find your answer here
Where can I find my reading?
Look for your Elena Celeste email with your private video link, including in your spam or promotions folder. If you cannot find it, email us from the address you used for your reading.
How do I access my account?
Use the same email address you used for your purchase. Sign in to your account to find your questions, credits, and subscription. If you need a new password, use password recovery.
My payment went through but I cannot access my purchase
Please contact us before paying again. Include your purchase email, the date, and your order reference if you have it, so we can look into your access.
How do I manage my subscription?
You can manage your subscription and cancel future renewals from your account. If you cannot access the cancellation option, email our support team for help.
I have a question about a refund or my information
Email us with your request and the email address associated with your purchase. You can also read our terms of service and privacy policy.